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A: If the device totally doesn't work or turn on (which almost never happens), we will send you another one free of charge! If the device doesn't work in the way you expected, we recommend reading our instructions once again and giving it another try. If the Skin Vacuum absolutely doesn't meet your expectations contact us and we will give you a full refund. Our goal is to continue growing our family (you), and keeping you all as happy as possible! Feel free to reach out to us if you have any questions! 

A:  Your body creates 40,000 dead skin cells per day and these dead cells can end up in your hair follicles and pores! These dead skin cells also hide in areas of the surface of the nose so, this is where you will see the most results. We recommend targeting the areas that are most greasy. For example, the corner of your nose. If used with its highest setting, This Pore Vacuum can remove much more waste than you think! Always steam or use a warm towel on your face prior to use to loosen up any waste in your pores. The smallest tip can clear your pores much more efficiently, but you will have to glide quickly to prevent skin reddening. Immediately after use your face will feel more sensitive, but will also feel extremely relieved! Within 1-2 weeks of use your blackheads will begin to disappear due to cleaner, healthier skin.

A: If used correctly the Skin Vacuum will not leave any bruises or red marks on your face. The correct way to use this device is to glide it slowly across your face using your favorite suction setting. Different suction tips give different amounts of suction due to varying sizes. If you were to keep the Skin Vacuum in one place for too long, it could potentially leave red patches on your skin due to your blood rushing to that area. However, the red patches can completely disappear within 15-20 minutes.

Refund/Returns? - Our 90-Day Satisfaction Guarantee with Money Back starts from the day of the customer placing their order (Please note we cannot refund used items for Hygienic reasons) and is under the condition that the product is sent back to us unused in it's original condition and sent via tracked shipping.

Please allow 1 - 3 business days for your order to be processed; 
During high volume periods and sales, dispatch times may vary.

Due to the extremely high demand while still offering free shipping these are the shipping times you can expect:

North America - 5-8 business days

Europe & Rest of world - Approximately 9-15 business days

(Business days are Monday-Friday. Public holidays excluded. All delivery time frames are an estimate only.)

*Your order may be subject to customs clearance procedures, which may cause delays beyond the above-mentioned delivery estimates. This may result in your order being rejected at customs. Your order may also be subject to import duties and taxes which are assessed once the shipment reaches your country. Moonlitsmile is not responsible for any custom clearance charges or delivery delays.